CRM - Customer Relationship Management

Since my days with ERP systems I feel that much has moved on. It has now become a lot more "social" and cloud-based

My interest is specifically with SalesForce.com as a neighbour has one of their CRM systems and has some concerns regarding scalability.


The major players in CRM

According to WikiP (Gartner) the major players in CRM are as follows:

1. SAP - CRM module - see also my page on ERP
2. Oracle CRM
3. SalesForce.com - a company founded in March 1999 by former Oracle executive Marc Benioff, Parker Harris, Dave Moellenhoff, and Frank Dominguez
4. Microsoft CRM - aparently MS are supposed to be releasing a CRM solution in 2011
5. Amdocs
6. then others 

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• Salesforce ups ante against Oracle with Database.com launch
• Database.com
• salesforce.com - a company specializing in software as a service (SaaS)
• salesforce.com on WikiP
• CRM on WikiP
• Progress Software - seem to make a big thing about SOA (Service Oriented Architecture)
• Microsoft CRM
• SAP CRM - This would only be an add-on module like BI, Retail and FI/CO to an SAP implementation.
• Oracle CRM
• SugarCRM