Sunday, August 11, 2013

Apple ID Blocked

It seems that if you make repeated iTunes Gift purchases on iTunes your Apple ID will be temporarily blocked. So are any new IDs you create from the same location, even if you use a different credit card.

The error message that you see is "Cannot complete this purchase at this time - Contact iTunes Store support to complete this transaction" (There are a couple of variations of this message but both tell you that you have to contact iTunes Store Support).

Searching online, the Apple help and other forums, did not come up with a solution to this problem. Hence the reason for this post. Neither did going into an Apple physical store who told us the phone Apple support, something that we had been avoiding having read some of the horror stories. After 4 phone calls where the Apple help desk personnel did not have an answer and proceeded to go round in circles we sent an email to Apple iTunes support, which apart from the cognition of them receiving the question was not answered.

The problem went away having been unable to purchase an iTunes gift between July 28th and August 10th.

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